Refund policy

Refund requests and subscription cancellation.

Updated 6 November 2026

Scope

This policy covers Lumoria service purchases. For purchases paid through Paddle, Paddle is the reseller and processes refunds under its terms, refund policy and applicable statutory rights.

Requesting a refund

Contact contact@lumoriasolutionsgroup.com or Paddle buyer support at paddle.net with your purchase email, transaction reference, date and reason. Do not send full card numbers. We recommend requesting a refund within 14 days of payment; this does not limit any longer statutory rights.

Review

Requests are reviewed in context, including billing errors, duplicate charges, undelivered access or technical issues. A request within 14 days is not automatically approved. Statutory withdrawal and refund rights apply and are not automatically lost by using the service. Paddle’s policy and refund decisions apply to Paddle transactions.

Renewals and cancellation

Cancel before renewal to avoid future charges. Cancellation and refund requests are separate. Refunds for a started period or renewal depend on the transaction rules and statutory rights.

Processing

Paddle executes approved refunds for Paddle transactions, generally to the original payment method. Posting times depend on the provider and bank. Related access or quotas may be adjusted after confirmation. Never send banking login credentials to support to request a refund.

Paddle — Terms of service · Paddle — Refunds · Paddle Support