Lumoria Solutions GroupPrivacy policy
Personal data and use of Lumoria services.
Updated 6 November 2026
Operator and scope
Lumoria Solutions Group is the trading name used for the services presented on this website, in Morocco. Data enquiries: contact@lumoriasolutionsgroup.com. This policy covers the website and document extraction, document reconstruction, candidate assessment and exam grading applications.
Data and purposes
We process account and contact details, support correspondence, subscription and usage records, and the documents, answers and results submitted to our applications. We use these to provide services, manage access and quotas, respond to requests and protect the applications. Only upload necessary data that you are authorised to process, including any student, candidate or third-party data.
Roles and legal grounds
Depending on applicable law, account and business relationship processing relies on contract performance or pre-contractual steps, legal obligations, legitimate interests in service security or consent where required. When you submit data for an organisation, that organisation determines its purposes; any required data processing agreement and safeguards must be agreed before processing that requires them.
Providers and payments
Hosting, technical operations and AI analysis may involve service providers receiving the content needed for the requested operation. Contact us to identify the providers, locations and safeguards for your module before uploading sensitive data. For purchases processed by Paddle, Paddle acts as reseller and handles payment and billing data under its own terms and privacy notice. We receive order references, status and information needed to administer your subscription.
Retention and international processing
Retention depends on purpose, service retention settings and applicable legal obligations. Deleting working documents may not immediately remove backup copies or legally required billing records. Ask for the exact module-specific periods if they are not shown in your account. Providers may process data outside Morocco or your country; the applicable transfer obligations and safeguards must be considered for that service.
Security and cookies
Access is limited to people and providers who need data to deliver the service. No system guarantees absolute security. Session mechanisms and cookies may support authentication and language settings. Where non-essential analytics or advertising tools are used, they must be disclosed separately and activated only with prior consent where required.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction or portability, object to certain processing or withdraw consent. Contact contact@lumoriasolutionsgroup.com; proportionate identity checks may be required. If a school, employer or other organisation submitted your data, contact it first. You may complain to the competent supervisory authority, including Morocco’s CNDP where competent.