Terms of service

Application access, subscriptions and responsibilities.

Updated 6 November 2026

Services and operator

These terms cover SaaS applications offered under the trading name Lumoria Solutions Group, Morocco. Contact: contact@lumoriasolutionsgroup.com. Depending on the plan, services include data extraction, document reconstruction, candidate assessments and AI-assisted exam grading. Features, limits and prerequisites are those disclosed before purchase.

Accounts and permitted use

Provide accurate information, protect credentials and respect the rights of people whose data you submit. You must have permission to use your documents and content. Unlawful use, unauthorised access, malware and quota circumvention are prohibited. You retain your content rights and permit processing only as needed to provide the requested service.

Trials, quotas and subscriptions

Trials have the advertised duration and usage limits. A free trial without a paid order is not itself authorisation to charge you. Quotas, reset periods, rollover and plan changes depend on the offer. Subscriptions renew at the frequency and price disclosed at checkout unless cancelled. Taxes and the final payable amount appear at checkout; website prices indicate whether tax is excluded.

Paddle purchases and cancellation

For purchases through Paddle, Paddle is the reseller and merchant of record; its buyer terms and privacy notice also apply. Payment availability remains subject to service activation. Cancel through the Paddle customer portal where available, paddle.net or our support. Cancellation stops future renewals; the access end date is confirmed according to the plan and transaction. Cancellation is not automatically a refund request.

AI results and human review

AI results may contain mistakes or omissions. Check extracted data, rebuilt documents, grades and assessments before use. A grade, ranking or fraud indicator is not by itself a final decision: a qualified person must review the output and context before making decisions about a student or candidate.

Availability and responsibility

Maintenance or incidents may interrupt access. No specific service level is promised without a written agreement. Abuse, security incidents or unpaid charges may lead to proportionate access restrictions; contact us for review. Liability is governed by applicable law. Nothing removes mandatory consumer rights or liability that cannot legally be excluded.

Changes and complaints

Material changes to terms or plans will be communicated before taking effect where required. Updates do not retroactively remove acquired rights. Complaints: contact@lumoriasolutionsgroup.com. Mandatory rights and available remedies remain applicable. Read the linked privacy and refund policies.

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